Refund policy

RETURN POLICY
There are two categories of return cases under our policy.

Non-Defective Return

What Is Considered a Non-Defective Return?

A non-defective return refers to cases where the product itself is not faulty or damaged, but the customer wishes to return it for other reasons.


These include:

  • The customer ordered the wrong product for their vehicle.

  • The customer no longer wants the product for personal reasons.

  • The customer requests a return after the product has been used or installed.

  • The product was incorrectly or improperly installed by the customer.


Important Notice for Non-Defective Return

If a customer receives the wrong product, they must contact NexaNovo at info@nexanovocars.com within 30 days of delivery.

If the customer fails to reach out within this timeframe, no return, replacement, or refund will be accepted. 

If a customer receives a damaged product, they must contact NexaNovo at info@nexanovocars.com within 72 hours of delivery. After 72 hours, no return, replacement, or refund will be provided.

Return Requirements

  • Returned items must be in their original packaging and in unused, resellable condition (the same condition as received).

  • Customers must provide photos of the shipping label and clear, full-view photos of the product to verify the condition before return authorization.

  • A return address will be provided by NexaNovo only after the return request is approved.

Fees & Deductions

  • A 20% restocking fee (based on the original order amount) will be deducted from refunds for all approved non-defective returns.

  • If NexaNovo receives the returned item in damaged condition, up to 50% of the order amount may be deducted from the refund.

Return Shipping Responsibility

If the return is initiated by the customer for non-defective reasons, the customer is responsible for all return shipping costs.Shipping costs may vary depending on the carrier or courier service selected. *We strongly recommend customers purchase shipping insurance or package protection when returning items.

Defective Return- What kind of Return is due to NexaNovo

What Is Considered a Defective Return?

A defective or incorrect return applies when the issue is caused by NexaNovo. In such cases, NexaNovo will take responsibility and provide appropriate solutions.

Eligible Situations

  • Incorrect Item Shipped:If NexaNovo ships the wrong product (different from what the customer ordered), NexaNovo will send the correct product according to the customer’s original order details.

  • Damaged Product Received: If the product arrives damaged upon delivery, NexaNovo will provide a replacement after verifying the claim.

  • Missing Contents or Components: If any parts or accessories are missing from the order, NexaNovo will send the missing items or a replacement as appropriate.

Return Label Policy

Please note that NexaNovo does not provide prepaid return shipping labels. Customers are responsible for arranging return shipping unless otherwise specified by NexaNovo’s support team.

Important Notice for All Returns/ Refund Requests

To ensure a smooth and efficient return or refund process, please read the following terms carefully:

Return & Refund Timeframe

  • Customers must contact NexaNovo at info@nexanovocars.com within 30 days of delivery to request a return or refund. Requests submitted after 30 days will not be accepted.

  • If a customer receives a damaged product, they must contact info@nexanovocars.com within 72 hours of delivery. Requests made after this period will not qualify for return, replacement, or refund.

Product Condition & Feedback Window

  • Customers must report any quality or defect issues within 72 hours of receiving the product.

  • If a customer reports a defect after installation, such claims will not be accepted, as NexaNovo cannot verify pre-installation condition or handling.

Required Documentation

When submitting a return or refund request, customers must include all required details and photos in their email to info@nexanovocars.com. Failure to provide the requested information within 10 days after NexaNovo’s follow-up email may result in automatic closure of the return request.

Email must include:

  • Return reason

  • Detailed vehicle information (make, model, year) and photos of the vehicle — for fitment confirmation

  • Photos showing the fitment issue area and test installation — for verification

  • Full-view photos of the front and back of the product — to confirm product condition

  • Photos of all shipping labels on the package box

  • Close-up photos of any damage, if applicable

Return Authorization Requirement

All returns must be authorized by NexaNovo before shipment.

  • Any unauthorized return package will be refused, and no refund or replacement will be issued.

  • Please wait for NexaNovo’s return authorization and instructions before sending any item back.

Orders in Transit

Orders that have already been shipped or are in transit cannot be canceled, returned, or refunded.

  • Customers may only apply for a return or refund after the product has been delivered.

Others

Exchanges

If a customer wishes to exchange an item, they must contact info@nexanovocars.com to request the exchange. The customer is responsible for paying any price difference (if applicable) and shipping costs.

Once the exchange request is approved, NexaNovo will process the exchange and refund any price difference (if applicable) to the customer.


Order Cancellation

If the cancellation is due to a NexaNovo error, a full refund will be provided. Refunds are typically processed within 5–7 business days after notification.

NexaNovo accepts all order cancellations before fulfillment.
 Orders that have already been shipped cannot be canceled. In such cases, please refer to our Return Policy to initiate a return.

Please note that shipping fees and package shipping insurance fees are non-refundable.


Refunds

Once we have received and inspected your returned item, we will notify you regarding the approval or denial of your refund.

  • If the returned product is damaged, used, or defective, a 50% restocking fee will apply.

  • If the return reason is not due to NexaNovo, a 20% restocking fee will apply.

  • If none of the above conditions apply, you will receive a full refund.

Please note that your bank or credit card company may take additional time to process and post the refund. If you have not received your refund within 15 business days after approval, please contact us at info@nexanovocars.com for assistance.